Case Studies
Health Plan Management System (HPMS)
Client
- The Centers for Medicare & Medicaid Services (CMS)
INDUSTRY
- Healthcare
Summary
HPMS is a web-enabled information system that serves a critical operational role in facilitating data collection and reporting, on-going operations, strategic planning, and analysis.
Our partnership led to the successful migration of the HPMS system to the cloud as we continue incremental modernization of its platform.
AWARDS WON
Challenge
Cloud Migration of a Mission Critical National Application
Existence of legacy ASP and .NET technology built over a period of nearly 3 decades challenged the performance, cost of operations and management ofthe Increasingly complex operations of HPMS which not only is to support high profile initiatives and facilitate mandated data collection and reporting functionalities.
Solution
Softrams Meets the Challenge
Using an MSE (Modern Software Engineering) approach with a cloud-first API development strategy and agile development techniques, Softrams modernized the HPMS to provide an all-new digital one-stop solution for Medicare Advantage (MA) and Prescription Drug (Part D) health plans. The system handles various end-user interactions such as application submissions, formularies, bids, marketing materials, auditing documentation, data for plan reporting and assessment, complaint tracking, and financial reporting - all provided in a modernized cloud infrastructure and modern suite of tools and technologies.
Modern technology
Used the modern CMS.gov technology stack and CMS Enterprise Cloud for faster load times, better site reliability, automated testing, and advanced security.
CMS APIs
Created new APIs for source submission and enrollment data, including formulary/pricing files, satisfaction scores, and enrollment data download times.
Design System
Created an HPMS users “Design System and Content Style Guide” incorporating the results of end-user research to create a consistent “one HPMS” experience.
Global Content Strategy and Governance
Rebuilt and differentiated website content for different levels of governance—CMS (national), States (regional), plans, and compliance and regulatory (local) users—to provide ease of data access without duplicative or redundant content.
New Landing Page
Built a new HPMS landing page – the first in 20 years – to provide industry and plan users access to information and supporting artifacts without the need for system access.
Outcome
The Next Generation of HPMS
Softrams built out the AWS environments using Terraform/Ansible using Infrastructure as Code (IaC). We overcame significant challenges to rapidly build, test, and deploy legacy ASP and .NET modules within 83 days – in record time for a massive CMS application of this size. We successfully:
